IT Support Services: Smooth IT Workflows, Satisfied Users

IT support

Want to Get Result-Oriented IT Support?

CodeByte’s IT support team will ensure continuous monitoring and timely resolution of detected and reported incidents to increase the efficiency of your IT infrastructure.

WHAT YOU GET WITH IT SUPPORT SERVICES

Multi-tier incident resolution pipeline:
  • L1. A user support team.
  • L2. A technical support team.
  • L3. A team of software engineers.
Detailed descriptions of the IT infrastructure and operating procedures
  • SOPs for ticket resolution, change and incident management, CI/CD flows.
  • Network maps.
  • Configuration management database.
  • Infrastructure improvement plan.
Self-service training materials for users:
  • Knowledge base articles.
  • FAQs.
  • User manuals.
User satisfaction and adoption improvements:
  • UX testing/monitoring.
  • Surveys and user experience studies with CSAT improvement plans based on their results.
Regulatory compliance assessments.
  • IT environment benchmarking against PCI DSS, HIPAA, etc.
  • Compliance gap mitigation plans.
Regular and transparent reporting
  • Service level reports.
  • Maintenance reports.
  • Health check reports.
  • Security assessment reports.
  • Incident reports with root cause analysis

SCOPE OF IT COMPONENTS WE TACKLE

IT Infrastructure Components We Cover - ScienceSoft

WHY CHOOSE CODEBYTE

Star 10 years of experience in information technology.
Star 7-years experience in help desk and application support.
Star 10 years of experience in ITIL-compliant IT service management.
Star Microsoft Gold Partner, AWS Select Consulting Partner, IBM Business Partner.
Star 10+ employees on board.

COMPETITIVE TRAITS OF SCIENCESOFT’S IT SUPPORT SERVICES

Feasibility analysis of IT support projects

Before we take up your app or infrastructure support, we analyze TCO and ROI of supported assets and assess how far these financial estimates will be improved after we commence the support.

Case Study

We will help you to optimize the running costs of your IT department

Our IT services converge business and technology experts to help to manage business processes of all categories.

Full IT Support

Comprehensive support of your IT infrastructure, including:

  • IT help desk.
  • Network Operations Center.
  • Software support.

 

Application Support

L1, L2, L3 support of your cloud or on-premises application, including:

  • Monitoring, testing, code reviews.
  • Configuring, hot fixes, code changes.
  • Cloud consumption optimization.
  • User satisfaction rate management.
  • Regular reporting.

Network Operations Center

Preventive monitoring of IT network with L2, L3 support.

  • NOC setup and introduction of efficient workflows and policies.
  • 24×7 network monitoring, health checks, incident resolution.
  • Regular reporting.

 

IT Help Desk

L1, L2, L3 support for enterprises, software companies and MSPs.

  • Introduction of efficient SOPs and ITSM processes.
  • Resolution of reported incidents.
  • User satisfaction rate management.
  • Knowledge base maintenance.
  • Regular reporting.

 

WHY CODEBYTE’S IT SUPPORT MATTERS

  • -50% IT support costs
  • -20% cloud costs
  • 99.96-99.99% app availability
  • +20-40% user satisfaction
  • -10% app issues

Get Your Stable and Efficient IT with Least Effort!